£6.50 Delivery or Free Shipping Over £60
Get In Touch via Phone Or Email
★★★★★ 4.8/5 on Google Google & Trustpilot
Secure payment methods: American Express Apple Pay Google Pay Maestro Mastercard PayPal Shop Pay Union Pay Visa

Shipping policy

  • Standard shipping is £6.50.
  • Free delivery is available on all orders over £60.
  • We currently deliver to mainland UK, Scotland, and Wales.

Delivery

  • Standard delivery: we aim to deliver your order to you within 2–5 working days.
  • By law, all orders must be delivered within 30 days unless we agree otherwise.
  • Once your order is dispatched, you’ll receive tracking details by email. On the day of delivery, you’ll also receive a text or email from FedEx or DPD with an estimated delivery time.
  • Please note that delays can occasionally happen during busy times such as Christmas, Black Friday, or other holiday periods. Orders dispatched on a Friday may also take a little longer. We appreciate your patience during these times and will always do our best to get your order to you as quickly as possible.

Delivery Responsibility

  • Please make sure someone is available to receive your parcel, or that you have a safe place for it to be left that you have agreed upon with the courier.
  • If delivery cannot be completed and the order is returned to the depot, you will need to collect it or arrange and pay for re-delivery.
  • If a parcel is returned to us because it could not be delivered or was not collected, we will refund the order minus the original delivery charge and any return fees applied by the courier. If you’d like us to resend the order, a new delivery fee will apply.
  • Risk of loss or damage passes to you only once the goods are delivered to you, or to a person or safe place you have nominated.
  • Delivery Instructions: Our system is automated, so we cannot add delivery notes to your parcel. If you’d like to leave instructions, please use the DPD or FedEx app/website, or leave a note on your door. These requests are at the driver’s discretion, and drivers are only required to leave the parcel within the boundaries of your property if you are not there.

Liability

  • If tracking and courier photo evidence confirm a parcel has been delivered, we are unable to take responsibility for parcels that go missing afterwards. If you believe your parcel has been stolen, please report this to your local police station.
  • Please double-check your delivery details when ordering. If an address is entered incorrectly and the courier cannot deliver, we’re unable to replace or refund the order.
  • If you ask the courier to change your delivery address or date after dispatch, this is at your own risk and responsibility.

Customs & Import Charges - to be amended.

  • As we ship from Ireland, orders delivered to the UK may be subject to customs checks and import charges. Any duties, VAT, or handling fees applied at the UK border are the customer’s responsibility.
  • For deliveries outside the UK and Ireland, local customs duties, taxes, or handling charges may also apply and are the customer’s responsibility.

Events Beyond Our Control

Very occasionally, delays happen that are outside our control (for example, courier strikes, extreme weather, customs delays, or other force majeure events). If this happens, we’ll keep you updated and work with the courier to get your order to you as quickly as possible.

Returns, Refund and Cancellations 

For information on returns, refunds and cancellations, visit our Return and Refund Policy

Back to top